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Terms of Use

At JosephPrince.com, we want you to have the best browsing and shopping experience possible while using our website. Please take some time to view our terms and conditions below:

1. Prices and Payment

For each online order, you must pay:

For deliveries outside Singapore and USA, you may be required to pay import custom duties or taxes upon receipt of goods. These import custom duties are set at the port of entry by a customs officer, and vary from country to country. These charges are in addition to the prices of the products and the shipping and postages fees to cover freight. You are responsible for the import custom duties and taxes. JosephPrince.com is unable to subsidize these costs. You are advised to contact your local customs office for more information about the prevailing import duties and taxes, if any.

We only accept payments using the methods stated in the Shopping Cart section and are unable to accept Cash on Delivery charges.

Prices (including shipping and handling) will prevail at the time of order.

2. Credit/Debit Card Payment

Customers must be above the age of 18 to place an order on our store. If the customer is below the age of 18, permission from a parent or guardian must be sought. Upon submission of the order to our store, it is taken that parental permission has been given and Josephprince.com cannot be held liable for cost incurred.

3. Orders and Delivery

Orders placed through JosephPrince.com are subjected to confirmation and acceptance by JosephPrince.com. Once an order has been confirmed, all aspects of the delivery, currency and payment arrangements are finalized and cannot be changed. Please check your order details carefully prior to confirmation.

Postage is calculated based on weight, shipping destination, and packaging costs. For more information on delivery costs, options and timings, please read our shipping information.

Depending on the contents of your order, there might be a need to ship the order in multiple packages. In such scenarios, we will contact you for a confirmation before it is shipped out.

Please ensure you have supplied us with the correct shipping address. We will not be responsible for delivery of orders if the shipping address supplied has been entered incorrectly or is the incorrect address.

If you have changed your address after placing your order, please contact us by using the contact form. Additional freight and other charges for resent orders may apply.

4. Delay in Delivery and Non-Delivery

Please note that JosephPrince.com will not be liable for any delays in shipping due to:

5. Refund and returns

Downloadable items cannot be refunded. However, if you experience an issue with your download (for example, the link we provide does not work) please contact us using the contact form and we will supply a working link as soon as possible.

Should you discover any defect in the item(s) delivered to you, please notify us. You may return any defective item within 30 days of delivery for a replacement (if stock is available) or a full refund.

Should you receive any item that you did not order, please contact us before you return the item.

6. Your Account

You agree to take responsibility for the safekeeping of your user name (typically your email address) and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify JosephPrince.com in connection with any use (whether authorised or unauthorised) of your user name or password. JosephPrince.com may suspend or cancel your account at any time without prior notice. Should you wish to terminate your account, please send a written notice to our Data Protection Officer at dpo@josephprince.com.

7. Use of Personal Information

JosephPrince.com will comply with the terms stated in our privacy policy. For more information on how JosephPrince.com uses your personal information, please refer to our Privacy Policy.

8. Third-Party Rights

A person who is not a party to these terms and conditions shall have no right to enforce or rely upon any provision of them.

9. Variation

Each order is governed by the prevailing terms and conditions displayed on the website when you place your order online. We may change these terms and conditions at any time. Please take time to read and understand these terms and conditions before you place your order.

We try our very best to ensure that the images of all items displayed on our online catalogue are up to date. However, please note that the images of the items may differ from the actual items. We recommend that you read the description of each item carefully before finalizing your order.

10. Applicable Law

All purchases under this website and these terms and conditions are subject to the laws of the Republic of Singapore.